Find enquiry lines and hotlines for Australian Government departments and agencies.
Title Enquiries Hours of Operation Additional Information
1300 services
ACMA General Information Hours of Operation: 8am to 5pm EST
 For general information about ACMA - call our Central Offices in Canberra (02) 6219 5555, Melbourne (03) 9963 6800, or Sydney (02) 9334 7700.
ACMA Licensing Enquiries Phone: 1300 850 115
 Hours of Operation: 9am to 5pm EST
 This telephone enquiry line is for use by consumers and businesses seeking information relating to licensing issues.
Administrative Appeals Tribunal Phone: 1800 228 333
 Hours of Operation: Business Hours
 General enquiries
Aged Care Complaints Phone: 1800 550 552
 Hours of Operation: Business Hours
 Available to all users of aged care services
Aged Care Information Line Phone: 1800 200 422
 Hours of Operation: Business hours
 Information about Community Aged Care Packages and residential care fees in Australian Government funded facilities
Alcohol Campaign Information Line Phone: 1800 250 015
 Alcohol and Drug Information Service
ASADA Anti-Doping Hotline Phone: 13 000 27232
 Hours of Operation: 9am - 5pm (EST) Monday to Friday
 Check the status of substances over the phone. Athlete and National Sporting Organisations queries in relation to Athlete Whereabouts.
ASIO - Australian Security Intelligence Phone: 1800 020 648
ATO entry point for government departmen Phone: (02) 6216 8600
 If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) - requests that do not come from a \2018.gov.au` or \2018.govt.nz` email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies - for individual and business enquiries, refer to the numbers listed below - we cannot redirect your call or provide any individual or business assistance.
Austrade Export Inquiries Phone: 13 2878
 Hours of Operation: Business Hours
Australian Passport Information Service Phone: 13 1232
 Hours of Operation: Mon-Fri 8:00am to 8:00pm Sat-Sun 8:30am to 5:00pm
Australian Prudential Regulation Authori Phone: 1300 558 849
 APRA is the prudential regulator of financial institutions.
Australian Securities and Investments Co Phone: 1300 300 630
 Hours of Operation: Business
 General Enquiries
Australian Tsunami Warning Service Hours of Operation: 1300 878 626
Aviation Search and Rescue Phone: 1800 815 257
 Hours of Operation: 24 hour emergency
Bankruptcy (personal) information Phone: 1300 364 785
 Hours of Operation: Monday to Friday 8:30 am to 8:00 pm (AEST and AEDT)
 AFSA Bankruptcy (personal) information line.
Bereavement Phone: 1800 838 372
 Hours of Operation: 8am to 5 pm
 Bereavement services include the payment of funeral benefits to eligible clients, death processing, war grave entitlements and estate payments.
Blood Authority Information line Phone: (02) 6211 8300
 Hours of Operation: Business Hours
 General enquiries
Breastscreen Australia Phone: 13 2050
 Hours of Operation: Business hours
 To book a free screening mammogram
Business-hours AUSkey enquiries Phone: 1300 287 539
 8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Deaf or Speech Impairment People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps: select your preferred NRS access pointExternal Linkprovide the ATO number you need to call 8am-6pm, Mon-Fri (local time) except national public holidays Call us using the National Relay Service (NRS) call numbers
Business-hours Indigenous Helpline Phone: 13 1030
 8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Non-profit organisations Phone: 1300 130 248
 8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Superannuation Enquiries Phone: 13 1020
 8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Translating and Interpret Phone: 13 1450
 Translating and Interpreting service for people from non-English speaking backgrounds 8am-6pm, Mon-Fri (local time) except national public holidays
business.gov.au 13 28 46 Phone: 13 2846
 Hours of Operation: 8.00am - 8.00pm AEST Monday to Friday
 business.gov.au is an online government resource for the Australian business community. business.gov.au offers you simple and convenient access to all of the government information, forms and services you need. It's a whole-of-government service providing essential information on planning, starting and growing your business.
Carer Resource Centres Phone: 1800 242 636
 Information and advice about services and assistance for carers
Cervical Screening Program Phone: 13 1556
 General information line
Citizenship Information Line Phone: 131 880
 Hours of Operation: Monday to Friday, 9am to 5pm
 Use this number to: request application forms for Australian citizenship obtain information about: application fees and processes citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship.
Climate Change Phone: 1800 057 590
Coastal Marine Warnings 1300 360 427 - Queensland 1300 659 223 - Western Australia
Commemorative Grants Phone: 02 6120 8196
 Hours of Operation: 9am to 5pm
 Enquiries regarding Saluting Their Service grants.
Community Nursing Phone: 1300 550 466
Compensation Phone: 1300 550 451
Competition and Consumer information - A Phone: 1300 302 502
 Hours of Operation: 9am-5pm Monday to Friday
 Information line to explain rights and obligations to business and consumers
Compilations
Complaints, compliments and suggestions Phone: 1800 199 010
 We welcome your feedback - complaints, compliments and suggestions - about the services we provide and your experience with the way we deliver those services. This feedback helps us improve the way we do things. Call from overseas: +61 2 6216 1111
Compliments, Complaints and Suggestions Phone: 133 177
 Hours of Operation: 9am to 5pm (local Melbourne time)
 ​Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern. Feedback can be compliments, complaints and suggestions: •Compliments are praise or congratulations about any aspect of our services, performance or how we do business. •Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business. •Suggestions are ideas on how we could improve our services or do our business differently. We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance. We are committed to providing services in ways that are considerate of the impact to: •Passenger movement •Cargo clearance •Compliance monitoring •Operational activities •Visa and Citizenship applications and processes •Service providers and partners.
Consular Emergency Centre Phone: 1300 555 135
 The Consular Emergency Centre (CEC) provides emergency consular services 24 hours a day, seven days a week, around the world.
Contact us
Continence Helpline Phone: 1800 330 066
 Hours of Operation: Business hours
 Assistance to improve continence treatment and management
Dementia Behaviour Advisory Service Phone: 1300 366 448
 Hours of Operation: 24 Hours
 This is a national telephone service to assist carers who look after those with dementia.
Dementia Helpline Phone: 1800 100 500
 Hours of Operation: 24 Hours
 The Dementia Helpline is a national support service staffed by trained and experienced advisors.
Department of Infrastructure and Regiona Phone: 1300 732 749
Drafting instrument.instructions@opc.gov.au
DSH Insurance Phone: 1300 552 662
 Hours of Operation: 8am to 5pm (8am to 3.45pm in WA)
 The DSH Insurance Enquiry Line allows current and potential policyholders to make enquiries, lodge claims and take out new policies.
DSH Subsidy Phone: 1800 722 000
DVA Feedback Phone: 1300 555 785
 8am to 5 pm Monday to Friday
Emissions Reductions Fund Phone: 1800 852 974
Employers' Immigration Hotline Phone: 1800 040 070
 Hours of Operation: Monday to Friday, 9am to 5pm
 Use this number to check, as an employer, the work rights of potential employees.
Environment Community Information Phone: 1800 803 772
 Hours of Operation: 9am to 4pm EST
 For enquiries about the publications and services of the Department
Extended-hours Business Phone: 13 2866
 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Extended-hours Debt Enquiries Phone: 13 1142
 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Extended-hours Individuals Phone: 13 2861
 8am-8pm, Mon-Fri and 10am-4pm, Sat and Sun (local time) except national public holidays Please note: A limited service for myGov/myTax enquiries will operate between 6pm and 10pm on weekdays and 10am and 4pm on weekends. Call 13 28 61 and select option 5
Extended-hours Registered Tax Profession Phone: 13 7286
 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Fair Work Infoline Phone: 131 394
 Hours of Operation: 8.00am - 5.30pm local time, Monday to Friday
 We're here to give advice and help you understand your workplace rights and responsibilities. If you have a question or problem relating to your workplace call the Fair Work Infoline.
Farm Support Phone: 1800 900 090
 For general enquiries
Freedom of Information
Freedom of Information Phone: (02) 6274 2098
Freedom of Information Enquiries Line Phone: 1300 363 992
 The Office of the Australian Information Commissioner Enquiries Line covers FOI and Privacy enquiries
Gene Technology Regulator Phone: 1800 181 030
 Hours of Operation: Business hours
 General enquiries
General Enquiries Phone: 1300 566 046
 People with hearing or speech disability can use the National Relay Service to access the department`s phone numbers. Call 1300 555 727 (speak and listen) or go to the NRS website for other options.
General Enquiries Phone: 1800 555 254
 Hours of Operation: 8am to 5 pm Monday to Friday
 General inquiries (calls from within Australia)
General Enquiries - International Phone: 61 2 6289 1133
 Hours of Operation: 8am to 5 pm Monday - Friday
 General enquiries for international callers.
Health Care Cards Phone: 132 300
 Call Department of Human Services for information about eligibility and card types.
Health Care Complaints Commission Phone: 1800 043 159
 Complaints may be made about anything to do with public or private health care services or a health care practitioner
Health Care Plans Phone: 1300 301 610
Health Grants - GrantNet Phone: 1800 500 983
 Hours of Operation: Business hours
 National Health and Medical Research Council grants information
Health Medical Phone: 1300 550 456
Health Non-Medical Phone: 1300 550 457
Honours inquiries including nomination Phone: 1800 552 275
 Hours of Operation: 24 hours
 Answering machine
Hospital Approvals NSW Phone: 1800 816 306
Human Rights and Equal Opportunity Compl Phone: 1300 656 419
 The Commission investigates alleged infringements of human rights under the Human Rights and Equal Opportunity Commission Act 1986 and breaches of anti-discrimination law under the Age Discrimination Act 2004, Disability Discrimination Act 1992, Racial Discrimination Act 1975 and Sex Discrimination Act 1984. Complaints are handled on a confidential basis with an emphasis on conciliation.
Immigration & Citizenship Fraud Phone: 1800 009 623
 Hours of Operation: Monday to Friday, 9am to 5pm
 Immigration and Citizenship Fraud Reporting Service Call the Immigration and Citizenship Reporting Line to report something suspicious. Telephone: 1800 009 623 (in Australia) Our preferred reporting method is via the online webform https://www.homeaffairs.gov.au/about/contact/report-suspicious-activities-behaviour
Immigration General Enquiries Phone: 131 881
 Hours of Operation: Monday to Friday 9am to 5pm
 Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas. Use this general enquiries number to: obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications) make appointments for lodging visa applications change contact details contact departmental officers
Immunisation Hotline Phone: 1800 671 811
 Hours of Operation: Business Hours
 o ATAGI o Australian Technical Advisory Group on Immunisation o Department of Health and Ageing o Health and Ageing o Immunisation o Immunise Australia o Immunising o Inquiries o National Immunisation Committee (NIC) National Immunisation Program (NIP) o National Immunisation Program (NIP) o National Information Lines o Vaccinating o Vaccination o Vaccine o Vaccine preventable o Vaccine preventative o Vaccine safety An Australian, State and Territory Government initiative, the Immunise Australia Program aims to increase national immunisation rates for vaccine preventable diseases. The Immunisation Hotline provides information on the National Immunisation Program and individual vaccines.
Income Support Phone: 1800 838 372
 Hours of Operation: 8am to 5 pm Monday to Friday
 IS exists to determine eligibility and administer IS payments. Once in payment the ongoing review of benefits are subject to re-assessment when changes occur to personal, residential and financial situations.
Instrument registration and gazettal Hel Phone: (02) 6120 1350
Korean / Gulf War Veterans' Study Line Phone: 1800 502 302
Local Veterans Home Care Phone: 1300 550 450
Maritime Search and Rescue Phone: 1800 641 792
 Hours of Operation: 24 hours
MCRS Phone: 1300 550 461
Media Phone: (02) 6275 9880
Media Enquiries Phone: 02 6264 2244
 Hours of Operation: 9am to 5pm
 The Department's Communication and Media Branch are responsible for media releases, responding to journalist, TV and photo enquiries, general media related enquiries and letters to editors in Australian newspapers on departmental issues.
Media Enquiries Phone: (02) 6240 7300
 we will not respond to any other enquiry.
Medical Indemnity Phone: 1800 007 757
 Hours of Operation: Business Hours
 Information about medical indemnity insurance
Medical Scholarships (Rural Bonded) Phone: 1800 248 720
 Hours of Operation: Business Hours
 For more information on Medical Rural Bonded Scholarships or to obtain an information pack
Medicare Phone: 13 2011
 Hours of Operation: Business Hours
 General Enquiries
National Interstate Dial Back Phone: 133 254
 General inquiries from anywhere in Australia to a State Office in another State
National Museum of Australia Phone: 1800 026 132
 Hours of Operation: Business Hours
 General Enquiries
National Relay Service Phone: 1800 555 660 (free from landlines)
 Hours of Operation: Monday–Friday 8am–6pm (Eastern Standard Time)
 The NRS is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment.
National Security Hotline Phone: 1800 123 400
 Hours of Operation: 24 hrs/day - 7 days/week
 Report activities relevant to national security.
Nominal Rolls Phone: 1300 780 133
Notifying Work-Related Incidents Phone: 1300 366 979
 Service for notifying work related incidents to Comcare.
Office of Australian War Graves Phone: 1800 555 254
 Hours of Operation: 9am to 5.30pm Monday to Friday
 Enquiries regarding war graves eligibility.
Oil spills & marine pollution Phone: 1800 641 792
 Hours of Operation: 24 hours
 Reporting polluting ships
Open Arms National Phone: 1800 011 046
 Open Arms Veterans and Families Counselling
Organ Donor Registry Phone: 1800 777 203
 Hours of Operation: Business Hours
 Information about registering to become an organ donor
Organisational Structure
Our Switchboard Phone: 13 2869
 8am-5pm, Mon-Fri (local time) except national public holidays
Overseas Enquiries 8am-5pm, Mon-Fri (Australian Eastern Standard Time) except national public holidays +61 2 6216 1111
Personal insolvency information Phone: 1300 364 785
 Hours of Operation: Monday to Friday 8:30 am to 8:00 pm (AEST and AEDT)
 Designed for people who may be finding their level of debt unmanageable and are contemplating bankruptcy.
Personal Property Securities Register Phone: 1300 007 777
 Hours of Operation: Monday to Friday - 8:30 am to 8 pm (AEST)
 The Personal Property Securities Register (PPSR) is a national online register that can provide information to help protect consumers when they are buying.
Pharmaceutical Benefits Scheme Phone: 1800 020 613
 Hours of Operation: Business Hours
 General information service
Prescriber Information Phone: 1800 552 580
Privacy Enquiries Line Phone: 1300 363 992
 The Office of the Australian Information Commissioner Enquiries Line covers FOI and Privacy enquiries
Radiation Protection and Nuclear Safety Phone: 1800 022 333
 General information service
Registered Organisations Commission Phone: 1300 341 665
 Hours of Operation: 9.00am - 5.00pm Monday to Friday
 We’re here to educate and support registered organisations in Australia ensure they comply with legislative requirements.
Rehabilitation Appliances Program (RAP) Phone: 1800 550 457
 Hours of Operation: 8am to 4.30pm Monday to Friday
 The Rehabilitation Appliances Program (RAP) Enquiry Line exists to enable ease of access to prescribers, suppliers, clients and internal staff to submit RAP related questions, accounts and requests.
Reserve Bank of Australia Phone: 1800 300 288
 General enquiries
Responsible for Algeria Phone: 0011 +33 1 4059 3300
 Australian Embassy in France
Royal Australian Mint Phone: 1300 652 020
 Hours of Operation: 8.30am to 4.30pm
Rural Health National Information Line Phone: 1800 020 787
 Hours of Operation: Business Hours
 General Enquiries
Self-help Business Phone: 13 7226
 Lodge your NIL activity statement NIL annual GST return GST or PAYG instalment annual elections Register for fuel tax credits Make a payment arrangement Enquire about the progress of your lodgments or your ABN application
Self-help Individuals Phone: 13 2865
 Enquire about the progress of your lodgments Search for your lost super Apply for refund of GST credits Make a payment arrangement
Self-help Publications Phone: 1300 720 092
 Order publications and forms, including individual tax return instructions and forms
Senior's Card (Commonwealth) Phone: 13 2300
 Seniors Card is a FREE discount card providing members with access to Government concessions and business discounts.
Severe Acute Respiratory Syndrome (SARS) Phone: 1800 004 599
 Hours of Operation: The operating hours 8.30 am - 5.00 pm Monday to Friday. After Hours - recorded message
 Information Hotline
SPAM Hotline Phone: 1300 855 180
 Hours of Operation: 9am to 5pm EST
 This telephone enquiry line is for use by businesses seeking further information about how the Spam Act affects them as senders of commercial electronic messages
Supervising Post Pretoria Pretoria Luanda Angloa
Switchboard Phone: (02) 6274 1111
Telephone Smartnumbers Phone: 1300 793 919
 Hours of Operation: 9am to 5pm EST
 To participate in the auctions for purchasing freephone (1800) or local rate telephone numbers (13 and 1300)
The Translating and Interpreting Service Phone: 131 450
 Hours of Operation: 24 hours a day,7 days a week
 The Translating and Interpreting Service (TIS National) is an interpreting service provided by us for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. We provide: •immediate phone interpreting •ATIS Voice automated voice-prompted immediate phone interpreting •pre-booked phone interpreting •on-site interpreting •Illegal Maritime Arrival (IMA) interpreting. The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter.
Therapeutic Goods Administration Phone: 1800 020 653
 Hours of Operation: Business Hours
 Enquiries
Tourism Australia Phone: (02) 9360 1111
 Hours of Operation: During office hours, 9.00 am - 5.30 pm (AEST)
Transport Bookings Phone: 1300 550 455
 Hours of Operation: 8am to 5 pm Monday - Friday
 This line allows veterans their representatives and health providers arrange taxi transport to medical appointments under the BCWD scheme.
Transport Claims Phone: 1300 550 454
 Hours of Operation: 8am to 5 pm Monday - Friday
 This line allows veterans and the representatives to contact Transport staff members to make enquiries regarding the their travel reimbursement eligibility and to check on progress of claims previously lodged.
Travel Advice - Smart Traveller Phone: 1300 555 135
 Travel advisories from the Department of Foreign Affairs and Trade
Travel Health Phone: 1300 555 135
 Hours of Operation: Business hours
 Providing advice on Travel Health.
Treasury (Contact) Phone: 1800 020 008
 Hours of Operation: Business Hours
 General Enquiries
Treatment Card Inquiries Phone: 1300 550 453
Tropical Cyclone Information 1300 659 211 - Northern Territory 1300 659 212 - Queensland 1300 659 210 - Western Australia
Trusts and Companies Phone: 1800 838 372
 Hours of Operation: 8am to 5 pm Monday to Friday
 Changes to an IS client's interest in a Trust and/or Company will most likely impact the rate of IS payment being made. These events can often be complex.
Use of the word Anzac Phone: 02 6120 8196
 Hours of Operation: 9am to 5 pm Monday to Friday
 All enquiries around the use of the word Anzac.
VAPAC Phone: 1800 552 580
 Hours of Operation: 24 hours, 7 days a week
 The Veterans' Affairs Pharmaceutical Approvals Centre (VAPAC) provide pharmaceutical advice and requests for prior financial authorisation for pharmaceuticals available through the Repatriation Pharmaceutical Benefits Scheme.
Veteran & Community Grants Phone: 1300 550 465
Veterans' Review Board Phone: 1300 550 460
War Graves - Individual Commemorations Phone: 1800 026 185
Weather Warning Service 1300 659 218 - New South Wales 1300 659 214 - Northern Territory 1300 659 219 - Queensland 1300 659 215 - South Australia 1300 659 216 - Tasmania 1300 659 217 - Victoria 1300 659 213 - Western Australia