Find enquiry lines and hotlines for Australian Government departments and agencies.
Title Enquiries Hours of Operation Additional Information
1300 services
ACMA General Information Hours of Operation: 8am to 5pm EST
For general information about ACMA - call our Central Offices in Canberra (02) 6219 5555, Melbourne (03) 9963 6800, or Sydney (02) 9334 7700.
ACMA Licensing Enquiries Phone: 1300 850 115
Hours of Operation: 9am to 5pm EST
This telephone enquiry line is for use by consumers and businesses seeking information relating to licensing issues.
ACT Office - OTS Phone: (02) 6274 1111
Hours of Operation: Business hours
Administrative Appeals Tribunal Phone: 1800 228 333
Hours of Operation: Business Hours
General enquiries
Aged Care Complaints Phone: 1800 550 552
Hours of Operation: Business Hours
Available to all users of aged care services
Aged Care Information Line Phone: 1800 200 422
Hours of Operation: Business hours
Information about Community Aged Care Packages and residential care fees in Australian Government funded facilities
Alcohol Campaign Information Line Phone: 1800 250 015
Alcohol and Drug Information Service
ASADA Anti-Doping Hotline Phone: 13 000 27232
Hours of Operation: 9am - 5pm (EST) Monday to Friday
Check the status of substances over the phone. Athlete and National Sporting Organisations queries in relation to Athlete Whereabouts.
ASIO - Australian Security Intelligence Phone: 1800 020 648
ATO entry point for government departmen Phone: (02) 6216 8600
If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) - requests that do not come from a \2018.gov.au` or \2018.govt.nz` email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies - for individual and business enquiries, refer to the numbers listed below - we cannot redirect your call or provide any individual or business assistance.
Austrade Export Inquiries Phone: 13 2878
Hours of Operation: Business Hours
Australian Passport Information Service Phone: 13 1232
Hours of Operation: Mon-Fri 8:00am to 8:00pm Sat-Sun 8:30am to 5:00pm
Australian Prudential Regulation Authori Phone: 1300 558 849
APRA is the prudential regulator of financial institutions.
Australian Securities and Investments Co Phone: 1300 300 630
Hours of Operation: Business
General Enquiries
Australian Tsunami Warning Service Hours of Operation: 1300 878 626
Aviation Search and Rescue Phone: 1800 815 257
Hours of Operation: 24 hour emergency
Bankruptcy (personal) information Phone: 1300 364 785
Hours of Operation: Monday to Friday 8:30 am to 8:00 pm (AEST and AEDT)
AFSA Bankruptcy (personal) information line.
Behavioural Economics Team of the Austra
Bereavement Phone: 1300 550 463
Blood Authority Information line Phone: (02) 6211 8300
Hours of Operation: Business Hours
General enquiries
Border Watch Phone: 1800 061 800
Hours of Operation: Border Watch is available 24 hours a day. 7 days a week.
Australian Border Force plays a vital role in protecting Australia's borders from the entry of illegal and harmful goods and unauthorised people. Border Watch encourages industry and the Australian community to work with Australian Border Force to protect Australia's borders by reporting suspicious border activities. Information provided to Border Watch could lead to the identification and disruption of criminal activity at the border. Report Suspicious Behaviour Australian Border Force encourages you to report suspicious behaviour to Border Watch toll-free on 1800 06 1800, or by using the anonymous online form.
Breastscreen Australia Phone: 13 2050
Hours of Operation: Business hours
To book a free screening mammogram
Business-hours AUSkey enquiries Phone: 1300 287 539
8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Deaf or Speech Impairment People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps: select your preferred NRS access pointExternal Linkprovide the ATO number you need to call 8am-6pm, Mon-Fri (local time) except national public holidays Call us using the National Relay Service (NRS) call numbers
Business-hours Indigenous Helpline Phone: 13 1030
8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Non-profit organisations Phone: 1300 130 248
8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Superannuation Enquiries Phone: 13 1020
8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Translating and Interpret Phone: 13 1450
Translating and Interpreting service for people from non-English speaking backgrounds 8am-6pm, Mon-Fri (local time) except national public holidays
business.gov.au 13 28 46 Phone: 13 2846
Hours of Operation: 8.00am - 8.00pm AEST Monday to Friday
business.gov.au is an online government resource for the Australian business community. business.gov.au offers you simple and convenient access to all of the government information, forms and services you need. It's a whole-of-government service providing essential information on planning, starting and growing your business.
Carelink Centres Phone: 1800 052 222
Information centres for older people, people with disabilities and those who provide care and services
Carer Resource Centres Phone: 1800 242 636
Information and advice about services and assistance for carers
Cervical Screening Program Phone: 13 1556
General information line
Citizenship Information Line Phone: 131 880
Hours of Operation: Monday to Friday, 8.30 am to 4.30 pm
Use this number to: request application forms for Australian citizenship obtain information about: application fees and processes citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship.
Climate Change Phone: 1800 057 590
Coastal Marine Warnings 1300 360 427 - Queensland 1300 659 223 - Western Australia
Commemorations Phone: 133 254
or 1800 555 254 (regional callers)
Community Nursing Phone: 1300 550 466
Compensation Phone: 1300 550 451
Competition and Consumer information - A Phone: 1300 302 502
Hours of Operation: 9am-5pm Monday to Friday
Information line to explain rights and obligations to business and consumers
Compilations
Complaints, compliments and suggestions Phone: 1800 199 010
We welcome your feedback - complaints, compliments and suggestions - about the services we provide and your experience with the way we deliver those services. This feedback helps us improve the way we do things. Call from overseas: +61 2 6216 1111
Compliments, Complaints and Suggestions Phone: 133 177
Hours of Operation: 9am to 5pm (local Melbourne time)
​Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern. Feedback can be compliments, complaints and suggestions: •Compliments are praise or congratulations about any aspect of our services, performance or how we do business. •Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business. •Suggestions are ideas on how we could improve our services or do our business differently. We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance. We are committed to providing services in ways that are considerate of the impact to: •Passenger movement •Cargo clearance •Compliance monitoring •Operational activities •Visa and Citizenship applications and processes •Service providers and partners.
Consular Emergency Centre Phone: 1300 555 135
The Consular Emergency Centre (CEC) provides emergency consular services 24 hours a day, seven days a week, around the world.
Contact us
Continence Helpline Phone: 1800 330 066
Hours of Operation: Business hours
Assistance to improve continence treatment and management
Dementia Behaviour Advisory Service Phone: 1300 366 448
Hours of Operation: 24 Hours
This is a national telephone service to assist carers who look after those with dementia.
Dementia Helpline Phone: 1800 100 500
Hours of Operation: 24 Hours
The Dementia Helpline is a national support service staffed by trained and experienced advisors.
Department of Infrastructure and Regiona Phone: 1300 732 749
Dept. of Veterans' Affairs - General Phone: 13 3254
General inquiries from anywhere in Australia
Drafting instrument.instructions@opc.gov.au
DSH Insurance Phone: 1300 552 662
DSH Subsidy Phone: 1800 722 000
DVA Feedback Phone: 1300 555 785
Emissions Reductions Fund Phone: 1800 852 974
Employers' Immigration Hotline Phone: 1800 040 070
Hours of Operation: Monday to Friday, 8.30 am to 4.30 pm
Use this number to check, as an employer, the work rights of potential employees.
Environment Community Information Phone: 1800 803 772
Hours of Operation: 9am to 4pm EST
For enquiries about the publications and services of the Department
Extended-hours Business Phone: 13 2866
8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Extended-hours Debt Enquiries Phone: 13 1142
8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Extended-hours Individuals Phone: 13 2861
8am-8pm, Mon-Fri and 10am-4pm, Sat and Sun (local time) except national public holidays Please note: A limited service for myGov/myTax enquiries will operate between 6pm and 10pm on weekdays and 10am and 4pm on weekends. Call 13 28 61 and select option 5
Extended-hours Registered Tax Profession Phone: 13 7286
8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Fair Work Infoline Phone: 131 394
Hours of Operation: 8.00am - 5.30pm local time, Monday to Friday
We're here to give advice and help you understand your workplace rights and responsibilities. If you have a question or problem relating to your workplace call the Fair Work Infoline.
Farm Support
Freedom of Information
Freedom of Information Phone: (02) 6274 2098
Freedom of Information Enquiries Line Phone: 1300 363 992
The Office of the Australian Information Commissioner Enquiries Line covers FOI and Privacy enquiries
Gene Technology Regulator Phone: 1800 181 030
Hours of Operation: Business hours
General enquiries
General Enquiries Phone: 1300 566 046
People with hearing or speech disability can use the National Relay Service to access the department`s phone numbers. Call 1300 555 727 (speak and listen) or go to the NRS website for other options.
General Inquiries (Country Only) Phone: 1800 555 254
General inquiries from country areas only
Health Care Cards Phone: 132 300
Call Department of Human Services for information about eligibility and card types.
Health Care Complaints Commission Phone: 1800 043 159
Complaints may be made about anything to do with public or private health care services or a health care practitioner
Health Care Plans Phone: 1300 301 610
Health Grants - GrantNet Phone: 1800 500 983
Hours of Operation: Business hours
National Health and Medical Research Council grants information
Health Medical Phone: 1300 550 456
Health Non-Medical Phone: 1300 550 457
Honours inquiries including nomination Phone: 1800 552 275
Hours of Operation: 24 hours
Answering machine
Hospital Approvals NSW Phone: 1800 816 306
Human Rights and Equal Opportunity Compl Phone: 1300 656 419
The Commission investigates alleged infringements of human rights under the Human Rights and Equal Opportunity Commission Act 1986 and breaches of anti-discrimination law under the Age Discrimination Act 2004, Disability Discrimination Act 1992, Racial Discrimination Act 1975 and Sex Discrimination Act 1984. Complaints are handled on a confidential basis with an emphasis on conciliation.
Immigration & Citizenship Fraud Phone: 1800 009 623
Hours of Operation: Monday to Friday, 8.30 am to 4.30 pm (voicemail facility available out of these hours)
Immigration and Citizenship Fraud Reporting Service Call the Immigration and Citizenship Reporting Line to report something suspicious. Telephone: 1800 009 623 (in Australia) +61 2 6246 1325 (if you are outside Australia or using a satellite phone) Send us your report by post to: National Allegation Assessment Team Department of Immigration and Border Protection GPO Box 241 Melbourne Victoria 3001
Immigration General Enquiries Phone: 131 881
Hours of Operation: Monday to Friday 8.30 am to 4.30 pm (recorded information available outside these hours)
Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas. Use this general enquiries number to: obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications) make appointments for lodging visa applications change contact details contact departmental officers
Immunisation Hotline Phone: 1800 671 811
Hours of Operation: Business Hours
o ATAGI o Australian Technical Advisory Group on Immunisation o Department of Health and Ageing o Health and Ageing o Immunisation o Immunise Australia o Immunising o Inquiries o National Immunisation Committee (NIC) National Immunisation Program (NIP) o National Immunisation Program (NIP) o National Information Lines o Vaccinating o Vaccination o Vaccine o Vaccine preventable o Vaccine preventative o Vaccine safety An Australian, State and Territory Government initiative, the Immunise Australia Program aims to increase national immunisation rates for vaccine preventable diseases. The Immunisation Hotline provides information on the National Immunisation Program and individual vaccines.
Income Support Phone: 1300 550 452
Instrument registration and gazettal Hel Phone: (02) 6120 1350
Korean / Gulf War Veterans' Study Line Phone: 1800 502 302
Local Veterans Home Care Phone: 1300 550 450
Maritime Search and Rescue Phone: 1800 641 792
Hours of Operation: 24 hours
MCRS Phone: 1300 550 461
Media Phone: (02) 6275 9880
Media Enquiries Phone: 02 6264 2244
Hours of Operation: 9am to 5pm
The Department's Communication and Media Branch are responsible for media releases, responding to journalist, TV and photo enquiries, general media related enquiries and letters to editors in Australian newspapers on departmental issues.
Media Enquiries Phone: (02) 6240 7300
we will not respond to any other enquiry.
Medical Indemnity Phone: 1800 007 757
Hours of Operation: Business Hours
Information about medical indemnity insurance
Medical Scholarships (Rural Bonded) Phone: 1800 248 720
Hours of Operation: Business Hours
For more information on Medical Rural Bonded Scholarships or to obtain an information pack
Medicare Phone: 13 2011
Hours of Operation: Business Hours
General Enquiries
National Interstate Dial Back Phone: 133 254
General inquiries from anywhere in Australia to a State Office in another State
National Museum of Australia Phone: 1800 026 132
Hours of Operation: Business Hours
General Enquiries
National Relay Service Phone: 1800 555 660 (free from landlines)
Hours of Operation: Monday–Friday 8am–6pm (Eastern Standard Time)
The NRS is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment.
National Security Hotline Phone: 1800 123 400
Hours of Operation: 24 hrs/day - 7 days/week
Report activities relevant to national security.
Nominal Rolls Phone: 1300 780 133
Notifying Work-Related Incidents Phone: 1300 366 979
Service for notifying work related incidents to Comcare.
NSW Office - OTS Phone: (02) 8344 3105
Hours of Operation: Business hours
Oil spills & marine pollution Phone: 1800 641 792
Hours of Operation: 24 hours
Reporting polluting ships
Organ Donor Registry Phone: 1800 777 203
Hours of Operation: Business Hours
Information about registering to become an organ donor
Organisational Structure
Our Switchboard Phone: 13 2869
8am-5pm, Mon-Fri (local time) except national public holidays
Overseas Enquiries 8am-5pm, Mon-Fri (Australian Eastern Standard Time) except national public holidays +61 2 6216 1111
Personal insolvency information Phone: 1300 364 785
Hours of Operation: Monday to Friday 8:30 am to 8:00 pm (AEST and AEDT)
Designed for people who may be finding their level of debt unmanageable and are contemplating bankruptcy.
Personal Property Securities Register Phone: 1300 007 777
Hours of Operation: Monday to Friday - 8:30 am to 8 pm (AEST)
The Personal Property Securities Register (PPSR) is a national online register that can provide information to help protect consumers when they are buying.
Pharmaceutical Benefits Scheme Phone: 1800 020 613
Hours of Operation: Business Hours
General information service
Prescriber Information Phone: 1800 552 580
Privacy Enquiries Line Phone: 1300 363 992
The Office of the Australian Information Commissioner Enquiries Line covers FOI and Privacy enquiries
Private Health Insurance Ombudsman Phone: 1800 640 695
An independent service for health insurance problems and enquiries
QLD Office - OTS Phone: (07) 3838 9987
Hours of Operation: Business hours
Radiation Protection and Nuclear Safety Phone: 1800 022 333
General information service
Registered Organisations Commission Phone: 1300 341 665
Hours of Operation: 9.00am - 5.00pm Monday to Friday
We’re here to educate and support registered organisations in Australia ensure they comply with legislative requirements.
Rehabilitation Appliances Program (RAP) Phone: 1300 550 458
Reserve Bank of Australia Phone: 1800 300 288
General enquiries
Royal Australian Mint Phone: 1300 652 020
Hours of Operation: 8.30am to 4.30pm
Rural Health National Information Line Phone: 1800 020 787
Hours of Operation: Business Hours
General Enquiries
SA Office - OTS Phone: (08) 8110 2244
Hours of Operation: Business hours
Self-help Business Phone: 13 7226
Lodge your NIL activity statement NIL annual GST return GST or PAYG instalment annual elections Register for fuel tax credits Make a payment arrangement Enquire about the progress of your lodgments or your ABN application
Self-help Individuals Phone: 13 2865
Enquire about the progress of your lodgments Search for your lost super Apply for refund of GST credits Make a payment arrangement
Self-help Publications Phone: 1300 720 092
Order publications and forms, including individual tax return instructions and forms
Senior's Card (Commonwealth) Phone: 13 2300
Seniors Card is a FREE discount card providing members with access to Government concessions and business discounts.
Severe Acute Respiratory Syndrome (SARS) Phone: 1800 004 599
Hours of Operation: The operating hours 8.30 am - 5.00 pm Monday to Friday. After Hours - recorded message
Information Hotline
SPAM Hotline Phone: 1300 855 180
Hours of Operation: 9am to 5pm EST
This telephone enquiry line is for use by businesses seeking further information about how the Spam Act affects them as senders of commercial electronic messages
Switchboard Phone: (02) 6274 1111
Telephone Smartnumbers Phone: 1300 793 919
Hours of Operation: 9am to 5pm EST
To participate in the auctions for purchasing freephone (1800) or local rate telephone numbers (13 and 1300)
The Translating and Interpreting Service Phone: 131 450
Hours of Operation: 24 hours a day,7 days a week
The Translating and Interpreting Service (TIS National) is an interpreting service provided by us for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. We provide: •immediate phone interpreting •ATIS Voice automated voice-prompted immediate phone interpreting •pre-booked phone interpreting •on-site interpreting •Illegal Maritime Arrival (IMA) interpreting. The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter.
Therapeutic Goods Administration Phone: 1800 020 653
Hours of Operation: Business Hours
Enquiries
Tourism Australia Phone: (02) 9360 1111
Hours of Operation: During office hours, 9.00 am - 5.30 pm (AEST)
Transport Bookings Phone: 1300 550 455
Transport Claims Phone: 1300 550 454
Travel Advice - Smart Traveller Phone: 1300 555 135
Travel advisories from the Department of Foreign Affairs and Trade
Travel Health Phone: 1300 139 281
Hours of Operation: Business Hours
Providing Advice on Travel Health.
Treasury (Contact) Phone: 1800 020 008
Hours of Operation: Business Hours
General Enquiries
Treatment Card Inquiries Phone: 1300 550 453
Tropical Cyclone Information 1300 659 211 - Northern Territory 1300 659 212 - Queensland 1300 659 210 - Western Australia
Trusts and Companies Phone: 1800 550 462
VAPAC Phone: 1800 552 580
Veteran & Community Grants Phone: 1300 550 465
Veterans' Review Board Phone: 1300 550 460
VIC Office - OTS Phone: (03) 8608 3300
Hours of Operation: Business hours
VVCS National Phone: 1800 011 046
WA Office - OTS Phone: (08) 9225 1458
Hours of Operation: Business hours
War Graves - Individual Commemorations Phone: 1800 026 185
Weather Warning Service 1300 659 218 - New South Wales 1300 659 214 - Northern Territory 1300 659 219 - Queensland 1300 659 215 - South Australia 1300 659 216 - Tasmania 1300 659 217 - Victoria 1300 659 213 - Western Australia