List of enquiry lines
Find enquiry lines and hotlines for Australian Government departments and agencies.
Title | Enquiries | Hours of Operation | Additional Information |
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ACMA General Information |
Hours of Operation: 8am to 5pm EST |
For general information about ACMA - call our Central Offices in Canberra (02) 6219 5555, Melbourne (03) 9963 6800, or Sydney (02) 9334 7700. | |
ACMA Licensing Enquiries |
Phone: 1300 850 115 |
Hours of Operation: 9am to 5pm EST |
This telephone enquiry line is for use by consumers and businesses seeking information relating to licensing issues. |
Administrative Appeals Tribunal |
Phone: 1800 228 333 |
Hours of Operation: Business Hours |
General enquiries |
Aged Care Complaints |
Phone: 1800 550 552 |
Hours of Operation: Business Hours |
Available to all users of aged care services |
Aged Care Information Line |
Phone: 1800 200 422 |
Hours of Operation: Business hours |
Information about Community Aged Care Packages and residential care fees in Australian Government funded facilities |
Alcohol Campaign Information Line |
Phone: 1800 250 015 |
Alcohol and Drug Information Service | |
ASIO - Australian Security Intelligence |
Phone: 1800 020 648 |
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ATO entry point for government departmen |
Phone: (02) 6216 8600 |
If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) - requests that do not come from a \2018.gov.au` or \2018.govt.nz` email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies - for individual and business enquiries, refer to the numbers listed below - we cannot redirect your call or provide any individual or business assistance. | |
Austrade Export Inquiries |
Phone: 13 2878 |
Hours of Operation: Business Hours |
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Australian Passport Assistance |
Phone: Passports 131 232 |
Hours of Operation: 8:30am to 1:00pm Monday to Friday document legalisations, authentications and Apostilles and Certificates of No Impediment to Marriage 8:30am to 4:00pm Monday to Friday (passport services) |
Direct queries to https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia If your enquiry is urgent please email legalisations.australia@dfat.gov.au Australian Passport Information Service (Telephone Service) Hours of operation You can call us on 131 232 during the following times: Monday to Friday: 8.00 am to 9.00 pm (AEST) Visit us Passport offices - by appointment only (unless collecting a completed passport). 8:30am to 4:00pm Monday to Friday (passport services) |
Australian Passport Information Service |
Phone: 13 1232 |
Hours of Operation: 8:30am to 1:00pm Monday to Friday document legalisations, authentications and Apostilles and Certificates of No Impediment to Marriage 8:30am to 4:00pm Monday to Friday (passport services) |
Direct queries to: https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia Authentications, Apostilles and Certificates of No Impediment Refer to the Legalising documents page for forms, costs and other important information. Documents lodged through the mail are processed in Sydney and Melbourne. |
Australian Prudential Regulation Authori |
Phone: 1300 558 849 |
APRA is the prudential regulator of financial institutions. | |
Australian Securities and Investments Co |
Phone: 1300 300 630 |
Hours of Operation: Business |
General Enquiries |
Australian Tsunami Warning Service |
Hours of Operation: 1300 878 626 |
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Aviation Search and Rescue |
Phone: 1800 815 257 |
Hours of Operation: 24 hour emergency |