Please note that the content on this website is being progressively updated following the issuing of Administrative Arrangements Orders on 23 June, 2022.
List of enquiry lines
Find enquiry lines and hotlines for Australian Government departments and agencies.
| Title | Enquiries | Hours of Operation | Additional Information |
|---|---|---|---|
| Administrative Appeals Tribunal | Phone: 1800 228 333 |
Hours of Operation: Business Hours |
General enquiries |
| Aged Care Complaints | Phone: 1800 550 552 |
Hours of Operation: Business Hours |
Available to all users of aged care services |
| Aged Care Information Line | Phone: 1800 200 422 |
Hours of Operation: Business hours |
Information about Community Aged Care Packages and residential care fees in Australian Government funded facilities |
| Alcohol Campaign Information Line | Phone: 1800 250 015 |
Alcohol and Drug Information Service | |
| ASADA Anti-Doping Hotline | Phone: 13 000 27232 |
Hours of Operation: 9am - 5pm (EST) Monday to Friday |
Check the status of substances over the phone. Athlete and National Sporting Organisations queries in relation to Athlete Whereabouts. |
| ASIO - Australian Security Intelligence | Phone: 1800 020 648 |
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| ATO entry point for government dept | Phone: (02) 6216 8600 |
If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) - requests that do not come from a \2018.gov.au` or \2018.govt.nz` email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies - for individual and business enquiries, refer to the numbers listed below - we cannot redirect your call or provide any individual or business assistance. |
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| Austrade Export Inquiries | Phone: 13 2878 |
Hours of Operation: Business Hours |
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| Australian Passport Assistance | Phone: Passports 131 232 |
Hours of Operation: Monday to Friday: 8.00 am to 7.00 pm (AEST). We are closed on Australian national public holidays. |
Australian Passport Information Service (Telephone Service) Hours of operation: -You can call us on 131 232 Monday to Friday: 8.00 am to 7.00 pm (AEST) -You can submit your documents and forms at any Australian Passport Office. You must make an appointment before attending. Someone can attend on your behalf. Hours for appointments are 8:30am to 1pm, Monday to Friday. -Direct queries to: https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia -Authentications, Apostilles and Certificates of No Impediment - refer to the Legalising documents page for forms, costs and other important information. Documents lodged through the mail are processed in Sydney and Melbourne. -We can legalise your documents in Australia by mail or in person. To request our services, complete the Document legalisation request form. It's important that you prepare your documents and complete the request form accurately. We don't accept incomplete requests. Passport website: www.passports.gov.au Due to Australian privacy laws information cannot be provided via an email request. |
| Australian Passport Information Service | Phone: 13 1232 |
Hours of Operation: Monday to Friday: 8.00 am to 7.00 pm (AEST). We are closed on Australian national public holidays. |
Australian Passport Information Service (Telephone Service) Hours of operation: -You can call us on 131 232 Monday to Friday: 8.00 am to 7.00 pm (AEST) -You can submit your documents and forms at any Australian Passport Office. You must make an appointment before attending. Someone can attend on your behalf. Hours for appointments are 8:30am to 1pm, Monday to Friday. -Direct queries to: https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia -Authentications, Apostilles and Certificates of No Impediment - refer to the Legalising documents page for forms, costs and other important information. Documents lodged through the mail are processed in Sydney and Melbourne. -We can legalise your documents in Australia by mail or in person. To request our services, complete the Document legalisation request form. It's important that you prepare your documents and complete the request form accurately. We don't accept incomplete requests. Passport website: www.passports.gov.au Due to Australian privacy laws information cannot be provided via an email request. |
| Australian Prudential Regulation Authori | Phone: 1300 558 849 |
APRA is the prudential regulator of financial institutions. | |
| Australian Securities and Investments Co | Phone: 1300 300 630 |
Hours of Operation: Business |
General Enquiries |
| Australian Tsunami Warning Service | Hours of Operation: 1300 878 626 |
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| Aviation Search and Rescue | Phone: 1800 815 257 |
Hours of Operation: 24 hour emergency |