Find enquiry lines and hotlines for Australian Government departments and agencies.
Title Enquiries Hours of Operation Additional Information
ACMA General Information Hours of Operation: 8am to 5pm EST
 For general information about ACMA - call our Central Offices in Canberra (02) 6219 5555, Melbourne (03) 9963 6800, or Sydney (02) 9334 7700.
ACMA Licensing Enquiries Phone: 1300 850 115
 Hours of Operation: 9am to 5pm EST
 This telephone enquiry line is for use by consumers and businesses seeking information relating to licensing issues.
Administrative Appeals Tribunal Phone: 1800 228 333
 Hours of Operation: Business Hours
 General enquiries
Aged Care Complaints Phone: 1800 550 552
 Hours of Operation: Business Hours
 Available to all users of aged care services
Aged Care Information Line Phone: 1800 200 422
 Hours of Operation: Business hours
 Information about Community Aged Care Packages and residential care fees in Australian Government funded facilities
Alcohol Campaign Information Line Phone: 1800 250 015
 Alcohol and Drug Information Service
ASIO - Australian Security Intelligence Phone: 1800 020 648
ATO entry point for government dept Phone: (02) 6216 8600
 If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) - requests that do not come from a \2018.gov.au` or \2018.govt.nz` email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies - for individual and business enquiries, refer to the numbers listed below - we cannot redirect your call or provide any individual or business assistance.
Austrade Export Inquiries Phone: 13 2878
 Hours of Operation: Business Hours
Australian Passport Assistance Phone: Passports 131 232
 Hours of Operation: Monday to Friday: 8.00 am to 7.00 pm (AEST). We are closed on Australian national public holidays.
 Australian Passport Information Service (Telephone Service) Hours of operation: -You can call us on 131 232 Monday to Friday: 8.00 am to 7.00 pm (AEST) -You can submit your documents and forms at any Australian Passport Office. You must make an appointment before attending. Someone can attend on your behalf. Hours for appointments are 8:30am to 1pm, Monday to Friday. -Direct queries to: https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia -We can legalise your documents in Australia by mail or in person. To request our services, complete the Document legalisation request form. It's important that you prepare your documents and complete the request form accurately. We don't accept incomplete requests. -Authentications, Apostilles and Certificates of No Impediment - refer to the Legalising documents page for forms, costs and other important information. Documents lodged through the mail are processed in Sydney and Melbourne. -If your enquiry is urgent please email legalisations.australia@dfat.gov.au Passport website: www.passports.gov.au Due to Australian privacy laws information cannot be provided via an email request.
Australian Passport Information Service Phone: 13 1232
 Hours of Operation: Monday to Friday: 8.00 am to 7.00 pm (AEST). We are closed on Australian national public holidays.
 Australian Passport Information Service (Telephone Service) Hours of operation: -You can call us on 131 232 Monday to Friday: 8.00 am to 7.00 pm (AEST) -You can submit your documents and forms at any Australian Passport Office. You must make an appointment before attending. Someone can attend on your behalf. Hours for appointments are 8:30am to 1pm, Monday to Friday. -Direct queries to: https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia -We can legalise your documents in Australia by mail or in person. To request our services, complete the Document legalisation request form. It's important that you prepare your documents and complete the request form accurately. We don't accept incomplete requests. -Authentications, Apostilles and Certificates of No Impediment - refer to the Legalising documents page for forms, costs and other important information. Documents lodged through the mail are processed in Sydney and Melbourne. -If your enquiry is urgent please email legalisations.australia@dfat.gov.au
Australian Prudential Regulation Authori Phone: 1300 558 849
 APRA is the prudential regulator of financial institutions.
Australian Securities and Investments Co Phone: 1300 300 630
 Hours of Operation: Business
 General Enquiries
Australian Tsunami Warning Service Hours of Operation: 1300 878 626
Aviation Search and Rescue Phone: 1800 815 257
 Hours of Operation: 24 hour emergency