Please note that the content on this website is being progressively updated following the issuing of Administrative Arrangements Orders on 23 June, 2022.
List of enquiry lines
Find enquiry lines and hotlines for Australian Government departments and agencies.
| Title | Enquiries | Hours of Operation | Additional Information |
|---|---|---|---|
| The Translating and Interpreting Service | Phone: 131 450 |
Hours of Operation: 24 hours a day,7 days a week |
The Translating and Interpreting Service (TIS National) is an interpreting service provided by us for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. We provide: •immediate phone interpreting •ATIS Voice automated voice-prompted immediate phone interpreting •pre-booked phone interpreting •on-site interpreting •Illegal Maritime Arrival (IMA) interpreting. The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter. |
| Therapeutic Goods Administration | Phone: 1800 020 653 |
Hours of Operation: Business Hours |
Enquiries |
| Tourism Australia | Phone: +61 2 9360 1111 |
Hours of Operation: During office hours, 9.00 am - 5.30 pm (AEST) |
TBA |
| Transport Bookings | Phone: 1300 550 455 |
Hours of Operation: 8am to 5 pm Monday - Friday |
This line allows veterans their representatives and health providers arrange taxi transport to medical appointments under the BCWD scheme. |
| Transport Claims | Phone: 1800 (VETERAN) 1800 838 372 |
Hours of Operation: 8am to 5 pm Monday - Friday |
This line allows veterans and the representatives to contact Transport staff members to make enquiries regarding the their travel reimbursement eligibility and to check on progress of claims previously lodged. |
| Travel Advice - Smart Traveller | Phone: 1300 555 135 |
Hours of Operation: Emergency consular assistance is available 24 hours |
• Travel advisories from the Department of Foreign Affairs and Trade we deliver a range of consular services for Australians travelling or living overseas. We deliver our services through Australian embassies, high commissions and consulates overseas. ___________________________________________________________________________ • Smartraveller provides official overseas travel advice. Our travel advice aims to inform you of the risks and how to avoid or handle difficulties overseas. Ultimately, though, it’s advice only and the decision to travel is yours. It’s also your responsibility to take care of your safety and wellbeing. ___________________________________________________________________________ • If you, or someone you know, needs urgent help or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on: 1300 555 135 (within Australia) +61 2 6261 3305 (from overseas) ___________________________________________________________________________ • For non-urgent general enquiries, email smartraveller@dfat.gov.au. |
| Travel Health | Phone: 1300 555 135 |
Hours of Operation: Business hours |
Providing advice on Travel Health. |
| Treasury (Contact) | Phone: 1800 020 008 |
Hours of Operation: Business Hours |
General Enquiries |
| Treatment Card Inquiries | Phone: 1800 VETERAN (1800 838 372) |
Treatment Card Inquiries | |
| Tropical Cyclone Information | 1300 659 211 - Northern Territory 1300 659 212 - Queensland 1300 659 210 - Western Australia |