Find enquiry lines and hotlines for Australian Government departments and agencies.
Title Enquiries Hours of Operation Additional Information
Telephone Smartnumbers Phone: 1300 463 580
 Hours of Operation: 9am to 5pm EST
 To participate in the auctions for purchasing freephone (1800) or local rate telephone numbers (13 and 1300)
The Translating and Interpreting Service Phone: 131 450
 Hours of Operation: 24 hours a day,7 days a week
 The Translating and Interpreting Service (TIS National) is an interpreting service provided by us for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. We provide: •immediate phone interpreting •ATIS Voice automated voice-prompted immediate phone interpreting •pre-booked phone interpreting •on-site interpreting •Illegal Maritime Arrival (IMA) interpreting. The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter.
Therapeutic Goods Administration Phone: 1800 020 653
 Hours of Operation: Business Hours
 Enquiries
Tourism Australia Phone: +61 2 9360 1111
 Hours of Operation: During office hours, 9.00 am - 5.30 pm (AEST)
 TBA
Transport Bookings Phone: 1300 550 455
 Hours of Operation: 8am to 5 pm Monday - Friday
 This line allows veterans their representatives and health providers arrange taxi transport to medical appointments under the BCWD scheme.
Transport Claims Phone: 1800 (VETERAN) 1800 838 372
 Hours of Operation: 8am to 5 pm Monday - Friday
 This line allows veterans and the representatives to contact Transport staff members to make enquiries regarding the their travel reimbursement eligibility and to check on progress of claims previously lodged.
Travel Advice - Smart Traveller Phone: 1300 555 135
 Hours of Operation: Emergency consular assistance is available 24 hours
 • Travel advisories from the Department of Foreign Affairs and Trade we deliver a range of consular services for Australians travelling or living overseas. We deliver our services through Australian embassies, high commissions and consulates overseas. ___________________________________________________________________________ • Smartraveller provides official overseas travel advice. Our travel advice aims to inform you of the risks and how to avoid or handle difficulties overseas. Ultimately, though, it’s advice only and the decision to travel is yours. It’s also your responsibility to take care of your safety and wellbeing. ___________________________________________________________________________ • If you, or someone you know, needs urgent help or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on: 1300 555 135 (within Australia) +61 2 6261 3305 (from overseas) ___________________________________________________________________________ • For non-urgent general enquiries, email smartraveller@dfat.gov.au.
Travel Health Phone: 1300 555 135
 Hours of Operation: Business hours
 Providing advice on Travel Health.
Treasury (Contact) Phone: 1800 020 008
 Hours of Operation: Business Hours
 General Enquiries
Treatment Card Inquiries Phone: 1800 VETERAN (1800 838 372)
 Treatment Card Inquiries
Tropical Cyclone Information 1300 659 211 - Northern Territory 1300 659 212 - Queensland 1300 659 210 - Western Australia