List of enquiry lines

Find enquiry lines and hotlines for Australian Government departments and agencies.
Title Enquiries Hours of Operation Additional Information
The Translating and Interpreting Service Phone: 131 450
Hours of Operation: 24 hours, every day of the year
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients.
The TIS National services can be accessed 24 hours a day at the cost of the call for any person who needs an interpreter.
Contact details for TIS National services, general enquires or feedback can be found at www.tisnational.gov.au/Contact-us
Therapeutic Goods Administration Phone: 1800 020 653
Hours of Operation: Business Hours
Enquiries
Tourism Australia Phone: +61 2 9360 1111
Hours of Operation: During office hours, 9.00 am - 5.30 pm (AEST)
TBA
Transport Bookings Phone: 1300 550 455
Hours of Operation: 8am to 5 pm Monday - Friday
This line allows veterans their representatives and health providers arrange taxi transport to medical appointments under the BCWD scheme.
Transport Claims Phone: 1800 (VETERAN) 1800 838 372
Hours of Operation: 8am to 5 pm Monday - Friday
This line allows veterans and the representatives to contact Transport staff members to make enquiries regarding the their travel reimbursement eligibility and to check on progress of claims previously lodged.
Travel Advice - Smart Traveller Phone: 1300 555 135
Hours of Operation: Emergency consular assistance is available 24 hours
• Travel advisories from the Department of Foreign Affairs and Trade we deliver a range of
consular services for Australians travelling or living overseas. We deliver our services
through Australian embassies, high commissions and consulates overseas.
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• Smartraveller provides official overseas travel advice. Our travel advice aims to inform you
of the risks and how to avoid or handle difficulties overseas. Ultimately, though, it’s advice
only and the decision to travel is yours. It’s also your responsibility to take care of your safety
and wellbeing.
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• If you, or someone you know, needs urgent help or you have significant welfare concerns,
emergency consular assistance is available 24 hours a day by calling the Consular
Emergency Centre (CEC) in Canberra on:

1300 555 135 (within Australia)
+61 2 6261 3305 (from overseas)
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• For non-urgent general enquiries, email smartraveller@dfat.gov.au.
Travel Health Phone: 1300 555 135
Hours of Operation: Business hours
Providing advice on Travel Health.
Treasury (Contact) Phone: 1800 020 008
Hours of Operation: Business Hours
General Enquiries
Treatment Card Inquiries Phone: 1800 VETERAN (1800 838 372)
Treatment Card Inquiries
Tropical Cyclone Information 1300 659 211 - Northern Territory
1300 659 212 - Queensland
1300 659 210 - Western Australia