Veterans' Affairs (part of the Defence Portfolio)
The Department of Veterans' Affairs (DVA) is a primary service delivery agency responsible for developing and implementing programs that assist the veteran and defence force communities. DVA also provides administrative support and staff for the Repatriation Commission and the Military Rehabilitation and Compensation Commission (MRCC). The Department also administers other legislation, including the Defence Service Homes Act 1918 and the War Graves Act 1980.


Further information

  • Type of Body

    A. Non Corporate Commonwealth Entity

  • GFS Sector Classification


  • Established By / Under

    Constitution and Administrative Arrangement Orders

  • Annual Report Prepared and tabled?


  • Classification

    A. Principal

  • Materiality


  • GFS Function / Sector Reported

    Social Security and Welfare;Education;Other Economic Affairs;General Public Services;Housing and Community Amenities;Recreation and Culture;Health

  • PS Act Body

    Yes - Department

  • Auditor


  • Creation Date

    8 April 1918

  • Postal Address

    GPO Box 9998 Brisbane QLD 4001

Enquiry Lines

Title Phone Number Hours of Operation Description
Bereavement 1800 838 372 8am to 5 pm Bereavement services include the payment of funeral benefits to eligible clients, death processing, war grave entitlements and estate payments.
Commemorative Grants 02 6120 8196 9am to 5pm Enquiries regarding Saluting Their Service grants.
Community Nursing 1300 550 466
Compensation 1300 550 451
DSH Insurance 1300 552 662 8am to 5pm (8am to 3.45pm in WA) The DSH Insurance Enquiry Line allows current and potential policyholders to make enquiries, lodge claims and take out new policies.
DSH Subsidy 1800 722 000
DVA Feedback 1800 555 254 8am to 5 pm Monday to Friday
General Enquiries 1800 555 254 8am to 5 pm Monday to Friday General inquiries (calls from within Australia)
General Enquiries - International 61 2 6289 1133 8am to 5 pm Monday - Friday General enquiries for international callers.
Health Care Plans 1300 301 610
Health Medical 1300 550 456
Health Non-Medical 1300 550 457
Hospital Approvals NSW 1800 816 306
Income Support 1800 838 372 8am to 5 pm Monday to Friday IS exists to determine eligibility and administer IS payments. Once in payment the ongoing review of benefits are subject to re-assessment when changes occur to personal, residential and financial situations.
Korean / Gulf War Veterans' Study Line 1800 502 302
Local Veterans Home Care 1300 550 450
MCRS 1300 550 461
National Interstate Dial Back 133 254 General inquiries from anywhere in Australia to a State Office in another State
Nominal Rolls 1300 780 133
Office of Australian War Graves 1800 555 254 9am to 5.30pm Monday to Friday Enquiries regarding war graves eligibility.
Open Arms National 1800 011 046 Open Arms Veterans and Families Counselling
Prescriber Information 1800 552 580
Rehabilitation Appliances Program (RAP) 1800 550 457 8am to 4.30pm Monday to Friday The Rehabilitation Appliances Program (RAP) Enquiry Line exists to enable ease of access to prescribers, suppliers, clients and internal staff to submit RAP related questions, accounts and requests.
Transport Bookings 1300 550 455 8am to 5 pm Monday - Friday This line allows veterans their representatives and health providers arrange taxi transport to medical appointments under the BCWD scheme.
Transport Claims 1300 550 454 8am to 5 pm Monday - Friday This line allows veterans and the representatives to contact Transport staff members to make enquiries regarding the their travel reimbursement eligibility and to check on progress of claims previously lodged.
Treatment Card Inquiries 1300 550 453
Trusts and Companies 1800 838 372 8am to 5 pm Monday to Friday Changes to an IS client's interest in a Trust and/or Company will most likely impact the rate of IS payment being made. These events can often be complex.
Use of the word Anzac 02 6120 8196 9am to 5 pm Monday to Friday All enquiries around the use of the word Anzac.
VAPAC 1800 552 580 24 hours, 7 days a week The Veterans' Affairs Pharmaceutical Approvals Centre (VAPAC) provide pharmaceutical advice and requests for prior financial authorisation for pharmaceuticals available through the Repatriation Pharmaceutical Benefits Scheme.
Veteran & Community Grants 1300 550 465
Veterans' Review Board 1300 550 460
War Graves - Individual Commemorations 1800 026 185
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