Department of Veterans' Affairs

Veterans' Affairs (part of the Defence Portfolio)
The Department of Veterans' Affairs (DVA) is a primary service delivery agency responsible for developing and implementing programs that assist the veteran and defence force communities. DVA also provides administrative support and staff for the Repatriation Commission and the Military Rehabilitation and Compensation Commission (MRCC). The Department also administers other legislation, including the Defence Service Homes Act 1918 and the War Graves Act 1980.


Key People

Further information

  • Type of Body

    A. Non Corporate Commonwealth Entity

  • GFS Sector Classification


  • Established By / Under

    Constitution and Administrative Arrangement Orders

  • Annual Report Prepared and tabled?


  • Classification

    A. Principal

  • GFS Function / Sector Reported


  • Materiality


  • PS Act Body

    Yes - Department

  • Auditor


  • Creation Date

  • Postal Address

    GPO Box 9998 Brisbane QLD 4001

Enquiry Lines

Title Phone Number Hours of Operation Description
Bereavement 1800 VETERAN (1800 838 372) 8am to 5 pm A bereavement payment is designed to help with the costs that may follow the death of a pensioner or a current or former serving member. The bereavement payment may depend on when the person who died was injured
Commemorative Grants 1800 020 283 Enquiries regarding Saluting Their Service Grants Program which aims to preserve Australia’s wartime heritage and to involve people throughout the nation in a range of projects and activities that highlight the service and sacrifice of Australia’s service personnel in wars, conflicts and peace operations.
Community Nursing 1800 VETERAN (1800 838 372) Community Nursing
Defence Service Home Insurance 1300 552 662 available 24/7 for emergency claim assistance Comprehensive home building insurance cover tailored to the Defence community
Defence Service Home Lending 1800 722 000 Housing loans to recognise the contribution of those who have served in the Australian Defence Force
DVA Feedback 1800 VETERAN (1800 838 372) 8am to 5 pm Monday to Friday DVA Feedback
General Enquiries 1800 VETERAN (1800 838 372) 8am to 5 pm Monday to Friday General inquiries (calls from within Australia)
General Enquiries - International +61 2 6289 1133 8am to 5 pm Monday - Friday General enquiries for international callers.
Nominal Rolls 1300 780 133 A Nominal Roll is a list of the names of veterans who have served in a particular conflict in which Australia has participated.
Office of Australian War Graves 1800 VETERAN (1800 838 372) 9am to 5.30pm Monday to Friday Enquiries regarding war graves eligibility.
Open Arms National 1800 011 046 24 / 7 Open Arms Veterans and Families Counselling
Prescriber Information 1800 552 580
Rehabilitation Appliances Program (RAP) 1800 550 457 The Rehabilitation Appliances Program (RAP) Enquiry Line exists to enable ease of access to prescribers, suppliers, clients and internal staff to submit RAP related questions, accounts and requests.
Transport Bookings 1300 550 455 8am to 5 pm Monday - Friday This line allows veterans their representatives and health providers arrange taxi transport to medical appointments under the BCWD scheme.
Transport Claims 1800 (VETERAN) 1800 838 372 8am to 5 pm Monday - Friday This line allows veterans and the representatives to contact Transport staff members to make enquiries regarding the their travel reimbursement eligibility and to check on progress of claims previously lodged.
Treatment Card Inquiries 1800 VETERAN (1800 838 372) Treatment Card Inquiries
Use of the word Anzac 1800 VETERAN (1800 838 372) All enquiries around the use of the word Anzac.
VAPAC 1800 552 580 The Veterans' Affairs Pharmaceutical Approvals Centre
Veteran & Community Grants 1800 020 283 Information on the Veteran and Community Grants (V&CG) Program which is to maintain and improve the independence and quality of life for members of the Australian veteran community by providing funding for projects that sustain or enhance health and wellbeing.
Veterans' Home Care Assessment 1300 550 450 Veterans' Home Care Assessment Agency
Veterans' Review Board 1300 550 460
War Graves - Individual Commemorations 1800 VETERAN (1800 838 372) War Graves, individual commemorations
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