Department of Home Affairs

Home Affairs
The Department of Home Affairs, led by Secretary Stephanie Foster PSM, remains responsible for immigration and customs border policy, and the following functions: •National security and law enforcement policy •Emergency management, including crisis management and disaster recovery •Countering terrorism policy and coordination •Cyber security policy and coordination •Countering foreign interference •Critical infrastructure protection •Multicultural affairs •Countering violent extremism programs •Transport Security


Key People

Further information

  • Type of Body

    A. Non Corporate Commonwealth Entity

  • GFS Sector Classification


  • Established By / Under

    Constitution and Administrative Arrangement Orders

  • Annual Report Prepared and tabled?


  • Classification

    A. Principal

  • GFS Function / Sector Reported

    Social Security and Welfare

  • Materiality


  • PS Act Body

    Yes - Department

  • Auditor


  • Creation Date

  • Postal Address

    PO Box 25 Belconnen ACT 2616

Enquiry Lines

Title Phone Number Hours of Operation Description
Citizenship Information Line 131 880 Monday to Friday, 9am to 5pm Use this number to:
request application forms for Australian citizenship
obtain information about:
application fees and processes
citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship.
Compliments, Complaints and Suggestions 133 177 9am to 5pm (local Melbourne time) ​Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern.

Feedback can be compliments, complaints and suggestions:
•Compliments are praise or congratulations about any aspect of our services, performance or how we do business.
•Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business.
•Suggestions are ideas on how we could improve our services or do our business differently.

We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance.

We are committed to providing services in ways that are considerate of the impact to:
•Passenger movement
•Cargo clearance
•Compliance monitoring
•Operational activities
•Visa and Citizenship applications and processes
•Service providers and partners.
Employers' Immigration Hotline 1800 040 070 Monday to Friday, 9am to 5pm Use this number to check, as an employer, the work rights of potential employees.
Immigration & Citizenship Fraud 1800 009 623 Monday to Friday, 9am to 5pm Immigration and Citizenship Fraud Reporting Service

Call the Immigration and Citizenship Reporting Line to report something suspicious.

1800 009 623 (in Australia)

Our preferred reporting method is via the online webform
Immigration General Enquiries 131 881 Monday to Friday 9am to 5pm Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas.
Use this general enquiries number to:
obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications)
make appointments for lodging visa applications
change contact details
contact departmental officers
Media Enquiries 02 6264 2244 9am to 5pm The Department's Communication and Media Branch are responsible for media releases, responding to journalist, TV and photo enquiries, general media related enquiries and letters to editors in Australian newspapers on departmental issues.
National Relay Service 1800 555 660 (free from landlines) Monday–Friday 8am–6pm (Eastern Standard Time) The NRS is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment.
The Translating and Interpreting Service 131 450 24 hours, every day of the year The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients.
The TIS National services can be accessed 24 hours a day at the cost of the call for any person who needs an interpreter.
Contact details for TIS National services, general enquires or feedback can be found at
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