Department of Home Affairs

(HA)
Home Affairs
The Department of Home Affairs, led by Secretary Stephanie Foster PSM, remains responsible for immigration and customs border policy, and the following functions: •National security and law enforcement policy •Emergency management, including crisis management and disaster recovery •Countering terrorism policy and coordination •Cyber security policy and coordination •Countering foreign interference •Critical infrastructure protection •Multicultural affairs •Countering violent extremism programs •Transport Security

Sections

Key People

Further information

  • Type of Body

    A. Non Corporate Commonwealth Entity

  • GFS Sector Classification

    GGS

  • Established By / Under

    Constitution and Administrative Arrangement Orders

  • Annual Report Prepared and tabled?

    Yes

  • Classification

    A. Principal

  • GFS Function / Sector Reported

    Social Security and Welfare

  • Materiality

    Material

  • PS Act Body

    Yes - Department

  • Auditor

    ANAO

  • Creation Date

  • Postal Address

    PO Box 25 Belconnen ACT 2616

Enquiry Lines

Title Phone Number Hours of Operation Description
Citizenship Information Line 131 880 Monday to Friday, 9am to 5pm Use this number to:
request application forms for Australian citizenship
obtain information about:
application fees and processes
citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship.
Compliments, Complaints and Suggestions 133 177 9am to 5pm (local Melbourne time) ​Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern.

Feedback can be compliments, complaints and suggestions:
•Compliments are praise or congratulations about any aspect of our services, performance or how we do business.
•Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business.
•Suggestions are ideas on how we could improve our services or do our business differently.

We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance.

We are committed to providing services in ways that are considerate of the impact to:
•Passenger movement
•Cargo clearance
•Compliance monitoring
•Operational activities
•Visa and Citizenship applications and processes
•Service providers and partners.
Employers' Immigration Hotline 1800 040 070 Monday to Friday, 9am to 5pm Use this number to check, as an employer, the work rights of potential employees.
Immigration & Citizenship Fraud 1800 009 623 Monday to Friday, 9am to 5pm Immigration and Citizenship Fraud Reporting Service

Call the Immigration and Citizenship Reporting Line to report something suspicious.

Telephone:
1800 009 623 (in Australia)

Our preferred reporting method is via the online webform https://www.homeaffairs.gov.au/about/contact/report-suspicious-activities-behaviour
Immigration General Enquiries 131 881 Monday to Friday 9am to 5pm Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas.
Use this general enquiries number to:
obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications)
make appointments for lodging visa applications
change contact details
contact departmental officers
Media Enquiries 02 6264 2244 9am to 5pm The Department's Communication and Media Branch are responsible for media releases, responding to journalist, TV and photo enquiries, general media related enquiries and letters to editors in Australian newspapers on departmental issues.
National Relay Service 1800 555 660 (free from landlines) Monday–Friday 8am–6pm (Eastern Standard Time) If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2: Provide the NRS with our phone number 131 881.

Organisations and/or Businesses do not need to be registered to use the NRS; only users are required to register which enables them to use any of the NRS call channels.

If you know anyone who could benefit using the NRS; they can register via the NRS App or by texting our Helpdesk 0416 001 350 for assistance.

Individual users need to be registered with the NRS. Your staff can call the NRS Helpdesk on 1800 555 660 to confirm individual users’ registration by simply providing the client’s phone number.

To better support your staff in navigating NRS calls, please find attached the following resources which we encourage you to share or incorporate into organisational training programs:
• Using the National Relay Service PDF
• NRS Privacy Policy PDF
• A Call Through the National Relay Service for Businesses PDF

Please contact Claire Rennie, Community Engagement Officer for any additional support via email: communityengagement@relayservice.com.au
The Translating and Interpreting Service 131 450 24 hours, every day of the year The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients.
The TIS National services can be accessed 24 hours a day at the cost of the call for any person who needs an interpreter.
Contact details for TIS National services, general enquires or feedback can be found at www.tisnational.gov.au/Contact-us
Last updated: