Type of Body
A. Non Corporate Commonwealth Entity
GFS Sector Classification
Established By / Under
Constitution and Administrative Arrangement Orders
Annual Report Prepared and tabled?
GFS Function / Sector Reported
Social Security and Welfare
PS Act Body
Yes - Department
PO Box 25 Belconnen ACT 2616
|Title||Phone Number||Hours of Operation||Description|
|Citizenship Information Line||131 880||Monday to Friday, 9am to 5pm||Use this number to:
request application forms for Australian citizenship
obtain information about:
application fees and processes
citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship.
|Compliments, Complaints and Suggestions||133 177||9am to 5pm (local Melbourne time)||Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern.
Feedback can be compliments, complaints and suggestions:
•Compliments are praise or congratulations about any aspect of our services, performance or how we do business.
•Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business.
•Suggestions are ideas on how we could improve our services or do our business differently.
We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance.
We are committed to providing services in ways that are considerate of the impact to:
•Visa and Citizenship applications and processes
•Service providers and partners.
|Employers' Immigration Hotline||1800 040 070||Monday to Friday, 9am to 5pm||Use this number to check, as an employer, the work rights of potential employees.|
|Immigration & Citizenship Fraud||1800 009 623||Monday to Friday, 9am to 5pm||Immigration and Citizenship Fraud Reporting Service
Call the Immigration and Citizenship Reporting Line to report something suspicious.
1800 009 623 (in Australia)
Our preferred reporting method is via the online webform https://www.homeaffairs.gov.au/about/contact/report-suspicious-activities-behaviour
|Immigration General Enquiries||131 881||Monday to Friday 9am to 5pm||Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas.
Use this general enquiries number to:
obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications)
make appointments for lodging visa applications
change contact details
contact departmental officers
|Media Enquiries||02 6264 2244||9am to 5pm||The Department's Communication and Media Branch are responsible for media releases, responding to journalist, TV and photo enquiries, general media related enquiries and letters to editors in Australian newspapers on departmental issues.|
|National Relay Service||1800 555 660 (free from landlines)||Monday–Friday 8am–6pm (Eastern Standard Time)||The NRS is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment.|
|The Translating and Interpreting Service||131 450||24 hours a day,7 days a week||The Translating and Interpreting Service (TIS National) is an interpreting service provided by us for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
•immediate phone interpreting
•ATIS Voice automated voice-prompted immediate phone interpreting
•pre-booked phone interpreting
•Illegal Maritime Arrival (IMA) interpreting.
The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter.
Government appointed boards
- Australia-New Zealand Counter-Terrorism Committee
- Australian Multicultural Council
- Cyber Security Strategy Expert Advisory Boards
- Education Visa Consultative Committee
- Ministerial Advisory Council on Skilled Migration
- National Accreditation Authority for Translators and Interpreters
- National Passengers Facilitation Committee
- National Sea Passenger Facilitation Committee
- Secret Network Owners Committee
- Tourism Visa Advisory Group
Other boards and structures
- Australian Border Force Commissioner
- Aviation Security Identification Card Issuing Bodies
- Customs Advisory Board
- Maritime Security Identification Card Issuing Bodies
- National Border Targeting Centre
- National Committee on Trade Facilitation
- National Customs Brokers Licensing Advisory Committee
- National Identity Security Coordination Group
- Operation Sovereign Borders (Joint Agency Task Force)
- Senior Officers Group on Organised Crime
- Skilled Migration Officials Group
- Translation and Interpreting Service
- Trusted Information Sharing Network for Critical Infrastructure Resilience