(ATO)
Treasury
The ATO is the government's principal revenue collection agency. The ATO's role is to effectively manage and shape the tax, excise and superannuation systems that support and fund services for Australians. Its main responsibilities are: - main revenue collection agency of the Australian Government - administrator of the goods and services tax (GST) on behalf of the Australian states and territories - administrator of a range of programs which result in transfers and benefits back to the community - administrator of major aspects of Australia's superannuation system - custodian of the Australian Business Register (ABR).
Appropriations 21098637000
Departmental expenses 3499751000
Average staffing level 18043
26 Narellan St
Canberra ACT 2601
Australia

Further information

  • Type of Body

    A. Non Corporate Commonwealth Entity

  • GFS Sector Classification

    GGS

  • Established By / Under

    PGPA Rule (Schedule 1)

  • Annual Report Prepared and tabled?

    Yes

  • Classification

    A. Principal

  • Materiality

    Material

  • GFS Function / Sector Reported

    Social Security and Welfare;Education;Fuel and Energy;General Public Services;Housing and Community Amenities;Recreation and Culture;Health;Mining and Mineral Resources (other than fuels) Manufacturing and Construction

  • PS Act Body

    Yes - Statutory Agency

  • Auditor

    ANAO

  • Creation Date

    2 January 1910

  • Postal Address

    PO Box 9977, Civic Square ACT 2608

Enquiry Lines

Title Phone Number Hours of Operation Description
ATO entry point for government departmen (02) 6216 8600 If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) - requests that do not come from a \2018.gov.au` or \2018.govt.nz` email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies - for individual and business enquiries, refer to the numbers listed below - we cannot redirect your call or provide any individual or business assistance.
Business-hours AUSkey enquiries 1300 287 539 8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Deaf or Speech Impairment People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps: select your preferred NRS access pointExternal Linkprovide the ATO number you need to call 8am-6pm, Mon-Fri (local time) except national public holidays Call us using the National Relay Service (NRS) call numbers
Business-hours Indigenous Helpline 13 1030 8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Non-profit organisations 1300 130 248 8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Superannuation Enquiries 13 1020 8am-6pm, Mon-Fri (local time) except national public holidays
Business-hours Translating and Interpret 13 1450 Translating and Interpreting service for people from non-English speaking backgrounds 8am-6pm, Mon-Fri (local time) except national public holidays
Complaints, compliments and suggestions 1800 199 010 We welcome your feedback - complaints, compliments and suggestions - about the services we provide and your experience with the way we deliver those services. This feedback helps us improve the way we do things. Call from overseas: +61 2 6216 1111
Contact us
Extended-hours Business 13 2866 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Extended-hours Debt Enquiries 13 1142 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Extended-hours Individuals 13 2861 8am-8pm, Mon-Fri and 10am-4pm, Sat and Sun (local time) except national public holidays Please note: A limited service for myGov/myTax enquiries will operate between 6pm and 10pm on weekdays and 10am and 4pm on weekends. Call 13 28 61 and select option 5
Extended-hours Registered Tax Profession 13 7286 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
Our Switchboard 13 2869 8am-5pm, Mon-Fri (local time) except national public holidays
Overseas Enquiries 8am-5pm, Mon-Fri (Australian Eastern Standard Time) except national public holidays +61 2 6216 1111
Self-help Business 13 7226 Lodge your NIL activity statement NIL annual GST return GST or PAYG instalment annual elections Register for fuel tax credits Make a payment arrangement Enquire about the progress of your lodgments or your ABN application
Self-help Individuals 13 2865 Enquire about the progress of your lodgments Search for your lost super Apply for refund of GST credits Make a payment arrangement
Self-help Publications 1300 720 092 Order publications and forms, including individual tax return instructions and forms
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