(02) 6155 7788

Sections

• Telecommunications Modernisation, Automation and Architecture
  • Automation and Artificial Intelligence Operations
  • Business and Customer Architecture
  • Customer Contact Management Project
  • Government Service Delivery Legislation Taskforce
• Service Design and Improvement
  • Research and Design
  • Service Improvement and Programs
• Service Delivery Optimisation
  • Business Process and Design
  • Digital Messaging, Analytics and Quality
  • Service Delivery Learning
• Customer and Staff Digital Programs
  • Digital Delivery
  • Digital Product Design
  • Staff Systems and Improvements Program
• Automation and AI Strategy and Delivery
  • Automation and Artificial Intelligence Delivery
  • Automation and Artificial Intelligence Strategy and Planning

Key People

• Deputy Chief Executive Officer

  Ms. Lisa Keeling (acting for Mr. Jonathon Thorpe)

  Acting for Mr. Jonathon Thorpe

  (02) 6155 7788

  PO Box 7788 Canberra Business Centre ACT 2610

  Canberra Phone (02) 6155 7788

Further information

• Postal Address

  PO Box 7788 Canberra Business Centre ACT 2610

Last updated: 2 July 2025