Please note that the content on this website is being progressively updated following the issuing of Administrative Arrangements Orders on 23 June, 2022.


Smart Centres Operations

The Smart Centres Division is responsible for: • contributing to the Social Security and Welfare telephony and processing services to ensure they meet agreed targets timeliness and quality targets; • the effective delivery of Employment Service Assessments, Job Capacity Assessments and specialist health / allied health assessments nationally; • improving the customer’s experience in accessing smart centre services; • supporting the implementation of Service Delivery Transformation and a one-Service Delivery Operations Group view of service delivery; and • the key areas of focus – Performance, quality Leadership and culture, communication and Service Delivery Transformation.


Key People

Further information

  • Postal Address

    PO Box 7788 Canberra Business Centre ACT 2610

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