Your guide to the structures, organisations and key people in the Australian Government

Service Design and Improvement

https://www.ndis.gov.au/

43-45 Brougham Street, Geelong Vic 3220

Key People

Deputy CEO Service Design and Improvement

Aaron Verlin (acting for Currently Vacant)
Acting for Currently Vacant
aaron.verlin@ndis.gov.au
GM Strategic Communications

Jo Collins (acting for Currently Vacant)
Acting for Currently Vacant
jo.collins@ndis.gov.au
BM Digital Channels and Marketing

Tom O'Byrne

tom.o'byrne@ndis.gov.au
BM Communications and Media

Laura Ryan

laura.ryan@ndis.gov.au
BM Corporate Communications

Yvette McKenzie

yvette.mckenzie@ndis.gov.au
GM Service Design

Laura Wilkinson

laura.wilkinson@ndis.gov.au
BM Service Design Delivery

Raffaella Recupero

raffealla.recupero@ndis.gov.au
BM Strategy

Jarrad Cuthbert (acting for Clair Wheeler)
Acting for Clair Wheeler
jarrad.cuthbert@ndis.gov.au
GM Co-Design and Engagement

Clair Wheeler (acting for Aaron Verlin)
Acting for Aaron Verlin
clair.wheeler@ndis.gov.au
BM Co-Design

Susan Moore

susan.moore@ndis.gov.au
BM Engagement and Inclusion

Alexandria Rosenthal

alexandria.rosenthal@ndis.gov.au
BM Strategic Change

Julie Fayers

julie.fayers@ndis.gov.au
BM Service Guidance

Carly Sierota

carly.sierota@ndis.gov.au
Office of the Participant Advocate

Donna Purcell

donna.purcell@ndis.gov.au
GM Policy and Practice Leadership

Prue Coroneos

prue.coroneos@ndis.gov.au
BM Scheme Policy

Peggie Tobin

peggie.tobin@ndis.gov.au
BM Participant Outcomes, Evidence and Evaluation

Renee Cassidy

renee.cassidy@ndis.gov.au
BM New Framework Policy

Charlotte Ramage (acting for Currently Vacant)
Acting for Currently Vacant
charlotte.ramage@ndis.gov.au

Further information

Postal Address
GPO Box 700, Canberra ACT 2601

Last updated: 16 September 2025