Your guide to the structures, organisations and key people in the Australian Government

Participant Experience and Service Design

https://www.ndis.gov.au/

43-45 Brougham Street, Geelong Vic 3220

Key People

Deputy CEO Participant Experience and Service Design

Amity Durham

amity.durham@ndis.gov.au
GM Service Design

Laura Wilkinson

laura.wilkinson@ndis.gov.au
BM Service Design Delivery

Raffaella Recupero

raffealla.recupero@ndis.gov.au
BM Pathway Design

Jarrad Cuthbert (acting for Clair Wheeler)
Acting for Clair Wheeler
jarrad.cuthbert@ndis.gov.au
BM Co-Design

Susan Moore

susan.moore@ndis.gov.au
GM Co-Design and Engagement

Clair Wheeler (acting for Currently Vacant)
Acting for Currently Vacant
clair.wheeler@ndis.gov.au
BM Children’s Practice

Kirsten Nield (acting for Ksharmra Brandon)
Acting for Ksharmra Brandon
kirsten.nield@ndis.gov.au
BM Engagement

Alexandria Rosenthal

alexandria.rosenthal@ndis.gov.au
BM Complaints

Emma Cotterill

emma.cotterill@ndis.gov.au
GM Policy Leadership

Prue Coroneos

prue.coroneos@ndis.gov.au
BM Scheme Policy

Peggie Tobin

peggie.tobin@ndis.gov.au
BM Participant Outcomes, Evidence and Evaluation

Renee Cassidy

renee.cassidy@ndis.gov.au
BM New Framework Policy

Ksharmra Brandon (acting for Currently Vacant)
Acting for Currently Vacant
ksharmra.brandon@ndis.gov.au
Office of the Participant Advocate

Donna Purcell

donna.purcell@ndis.gov.au
BM Service Guidance

Carly Sierota

carly.sierota@ndis.gov.au
GM Reform Implementation

Christine Kruse (acting for Currently Vacant)
Acting for Currently Vacant
christine.kruse@ndis.gov.au
BM New Framework Planning

Daniela Schlesier
BM Program Assurance

Currently Vacant
BM Strategic Change

Julie Fayers

julie.fayers@ndis.gov.au

Further information

Postal Address
GPO Box 700, Canberra ACT 2601

Last updated: 16 June 2026