Aged Care Complaints Commissioner

The Complaints Commissioner (Aged Care) is a statutory office holder responsible to the Minister for Aged Care and Seniors. The Complaints Commissioner, alongside other statutory office holders, is responsible for upholding the Statement of Rights for older persons accessing Commonwealth funded aged care services. The functions of the Complaints Commissioner are to maintain independent, transparent, accountable, accessible, safe and culturally safe processes for: - Making complaints about the compliance with the Aged Care Act 2024 of a registered provider, responsible person or aged care worker - Making complaints about a registered provider acting in a way that is incompatible with the Statement of Rights - Giving other feedback about a registered provider, responsible person or aged care worker - Communicating with complainants and other relevant entities to resolve complaints in an efficient and suitable manner.