Enquiry Lines

Title Phone Number Hours of Operation Description
Australian Passport Information Service 13 1232 Monday to Friday: 8.00 am to 7.00 pm (AEST). We are closed on Australian national public holidays. Australian Passport Information Service (Telephone Service) Hours of operation:

-You can call us on 131 232 Monday to Friday: 8.00 am to 7.00 pm (AEST)

-You can submit your documents and forms at any Australian Passport Office. You must make an appointment before attending. Someone can attend on your behalf. Hours for appointments are 8:30am to 1pm, Monday to Friday.

-Direct queries to: https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia

-Authentications, Apostilles and Certificates of No Impediment - refer to the Legalising documents page for forms, costs and other important information. Documents lodged through the mail are processed in Sydney and Melbourne.

-We can legalise your documents in Australia by mail or in person. To request our services, complete the Document legalisation request form. It's important that you prepare your documents and complete the request form accurately. We don't accept incomplete requests.

Passport website: www.passports.gov.au

Due to Australian privacy laws information cannot be provided via an email request.
Consular Emergency Centre 1300 555 135 The Consular Emergency Centre (CEC) provides emergency consular services 24 hours a day, seven days a week, around the world.
Travel Advice - Smartraveller 1300 555 135 Emergency consular assistance is available 24 hours • Travel advisories from the Department of Foreign Affairs and Trade we deliver a range of
consular services for Australians travelling or living overseas. We deliver our services
through Australian embassies, high commissions and consulates overseas.

• Smartraveller provides official overseas travel advice. Our travel advice aims to inform you
of the risks and how to avoid or handle difficulties overseas. Ultimately, though, it’s advice
only and the decision to travel is yours. It’s also your responsibility to take care of your safety
and wellbeing.

• If you, or someone you know, needs urgent help or you have significant welfare concerns,
emergency consular assistance is available 24 hours a day by calling the Consular
Emergency Centre (CEC) in Canberra on:

1300 555 135 (within Australia)
+61 2 6261 3305 (from overseas)

• For non-urgent general enquiries, email smartraveller@dfat.gov.au.
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