Office of the Commonwealth Ombudsman

The Office of the Commonwealth Ombudsman safeguards the community in its dealings with the Australian Government. We also have oversight of some private sector organisations. If an Australian Government agency has treated you unfairly or unreasonably, we can help you find a solution. Our service is free and we are independent. We make sure the actions of agencies are fair and responsible by: • handling complaints • conducting investigations • performing audits and inspections • encouraging good administration. We have the following specialist roles: • Private Health Insurance • Overseas Students • VET Student Loans • the Postal Industry • the Defence Force • Immigration • Law Enforcement • the Australian Capital Territory Ombudsman We are also responsible for: • oversight of the Commonwealth Public Interest Disclosure scheme • inspection and monitoring of certain covert and intrusive powers by police and other law enforcement agencies. We also have an International program to promote: • best practice in complaint handling • good government administration within our region.


Key People

Further information

  • Type of Body

    A. Non-corporate Commonwealth entity

  • GFS Sector Classification


  • Established By / Under

    Act / Regulation

  • Established By/Under More info

    Ombudsman Act 1976

  • Annual Report Prepared and tabled?


  • Classification

    A. Primary body

  • GFS Function / Sector Reported


  • Materiality


  • PS Act Body

    Yes - Statutory Agency

  • Auditor


  • Creation Date

  • Postal Address

    GPO Box 442, Canberra ACT 2601

Current single executive appointments

Position Appointee Start Date End Date
Deputy Commonwealth Ombudsman Ms Penny McKay 10 August 2020 9 August 2025
Commonwealth Ombudsman Mr Iain Anderson 1 August 2022 31 July 2027
Last updated: