(DVA)
Veterans' Affairs
The Department of Veterans' Affairs (DVA) is a primary service delivery agency responsible for developing and implementing programs that assist the veteran and defence force communities. DVA also provides administrative support and staff for the Repatriation Commission and the Military Rehabilitation and Compensation Commission (MRCC). The Department also administers other legislation, including the Defence Service Homes Act 1918 and the War Graves Act 1980.
Appropriations 10892506000
Departmental expenses 437559000
Average staffing level 1853
Gnabra Building, 21 Genge Street
Canberra ACT 2601
Australia

Sections

Further information

  • Type of Body

    A. Non Corporate Commonwealth Entity

  • GFS Sector Classification

    GGS

  • Established By / Under

    Constitution and Administrative Arrangement Orders

  • Annual Report Prepared and tabled?

    Yes

  • Classification

    A. Principal

  • Materiality

    Material

  • GFS Function / Sector Reported

    Social Security and Welfare;Education;Other Economic Affairs;General Public Services;Housing and Community Amenities;Recreation and Culture;Health

  • PS Act Body

    Yes - Department

  • Auditor

    ANAO

  • Creation Date

    8 April 1918

  • Postal Address

    GPO Box 9998, Canberra ACT 2601

Enquiry Lines

Title Phone Number Hours of Operation Description
Bereavement 1300 550 463
Commemorations 133 254 or 1800 555 254 (regional callers)
Community Nursing 1300 550 466
Compensation 1300 550 451
Dept. of Veterans' Affairs - General 13 3254 General inquiries from anywhere in Australia
DSH Insurance 1300 552 662
DSH Subsidy 1800 722 000
DVA Feedback 1300 555 785
General Inquiries (Country Only) 1800 555 254 General inquiries from country areas only
Health Care Plans 1300 301 610
Health Medical 1300 550 456
Health Non-Medical 1300 550 457
Hospital Approvals NSW 1800 816 306
Income Support 1300 550 452
Korean / Gulf War Veterans' Study Line 1800 502 302
Local Veterans Home Care 1300 550 450
MCRS 1300 550 461
National Interstate Dial Back 133 254 General inquiries from anywhere in Australia to a State Office in another State
Nominal Rolls 1300 780 133
Prescriber Information 1800 552 580
Rehabilitation Appliances Program (RAP) 1300 550 458
Transport Bookings 1300 550 455
Transport Claims 1300 550 454
Treatment Card Inquiries 1300 550 453
Trusts and Companies 1800 550 462
VAPAC 1800 552 580
Veteran & Community Grants 1300 550 465
Veterans' Review Board 1300 550 460
VVCS National 1800 011 046
War Graves - Individual Commemorations 1800 026 185
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