Claims Assessment

The Claims Assessment Branch is part of the Client Benefits Division and delivers high quality services to veterans and their families. This is done directly or indirectly through five main streams of work: 1. Managing and determining compensation and financial claims from veterans and their families; 2. Facilitating information exchange with Defence to enable claims processing nationally; 3. Rehabilitation and compensation account processing nationally; 4. Performance analysis, monitoring and reporting across compensation and income support programs to support strategic decision making; and 5. Procurement and contracts administration for the Client Benefits Division. The Deputy Commissioner is the senior Departmental officer and represents DVA stakeholder engagement in NSW/ACT.