(DIBP)
Immigration and Border Protection
The Department of Immigration and Border Protection (DIBP) is responsible for immigration and customs border policy. DIBP aspire to be Australia's trusted global gateway. DIBP is the conduit through which legitimate travellers, migrants, potential citizens and goods can pass, and is able to close the gate against those who intend to circumvent Australia's border controls. DIBP's mission is to protect Australia's border and manage the movement of people and goods across it. DIBP manage the Migration Programme, the Humanitarian Programme, Australian citizenship, trade and customs, offshore maritime security and revenue collection. DIBP's work supports the Australian Government to achieve: - strong national security - a strong economy - a prosperous and cohesive society. DIBP's work touches every part of Australian life-industry and commerce, trade and travel, our national security, protecting our community and enforcing our laws, the security of our offshore maritime resources and environment, and collecting revenue for the Australian Government.
Appropriations 4669637000
Departmental expenses 2815223000
Average staffing level 13755
6 Chan Street
Belconnen ACT 2617
Australia

Sections

Further information

  • Type of Body

    A. Non Corporate Commonwealth Entity

  • GFS Sector Classification

    GGS

  • Established By / Under

    Constitution and Administrative Arrangement Orders

  • Annual Report Prepared and tabled?

    Yes

  • Classification

    A. Principal

  • Materiality

    Material

  • GFS Function / Sector Reported

    Social Security and Welfare;Education;Other Economic Affairs;General Public Services

  • PS Act Body

    Yes - Department

  • Auditor

    ANAO

  • Creation Date

    18 September 2013

  • Postal Address

    PO Box 25 Belconnen ACT 2616

Enquiry Lines

Title Phone Number Hours of Operation Description
Citizenship Information Line 131 880 Monday to Friday, 8.30 am to 4.30 pm Use this number to: request application forms for Australian citizenship obtain information about: application fees and processes citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship.
Compliments, Complaints and Suggestions 133 177 9am to 5pm (local Melbourne time) ​Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern. Feedback can be compliments, complaints and suggestions: •Compliments are praise or congratulations about any aspect of our services, performance or how we do business. •Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business. •Suggestions are ideas on how we could improve our services or do our business differently. We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance. We are committed to providing services in ways that are considerate of the impact to: •Passenger movement •Cargo clearance •Compliance monitoring •Operational activities •Visa and Citizenship applications and processes •Service providers and partners.
Employers' Immigration Hotline 1800 040 070 Monday to Friday, 8.30 am to 4.30 pm Use this number to check, as an employer, the work rights of potential employees.
Immigration & Citizenship Fraud 1800 009 623 Monday to Friday, 8.30 am to 4.30 pm (voicemail facility available out of these hours) Immigration and Citizenship Fraud Reporting Service Call the Immigration and Citizenship Reporting Line to report something suspicious. Telephone: 1800 009 623 (in Australia) +61 2 6246 1325 (if you are outside Australia or using a satellite phone) Send us your report by post to: National Allegation Assessment Team Department of Immigration and Border Protection GPO Box 241 Melbourne Victoria 3001
Immigration General Enquiries 131 881 Monday to Friday 8.30 am to 4.30 pm (recorded information available outside these hours) Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas. Use this general enquiries number to: obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications) make appointments for lodging visa applications change contact details contact departmental officers
Media Enquiries 02 6264 2244 9am to 5pm The Department's Communication and Media Branch are responsible for media releases, responding to journalist, TV and photo enquiries, general media related enquiries and letters to editors in Australian newspapers on departmental issues.
National Relay Service 1800 555 660 (free from landlines) Monday–Friday 8am–6pm (Eastern Standard Time) The NRS is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment.
The Translating and Interpreting Service 131 450 24 hours a day,7 days a week The Translating and Interpreting Service (TIS National) is an interpreting service provided by us for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. We provide: •immediate phone interpreting •ATIS Voice automated voice-prompted immediate phone interpreting •pre-booked phone interpreting •on-site interpreting •Illegal Maritime Arrival (IMA) interpreting. The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter.
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