The Aged Care Complaints Commissioner (Complaints Commissioner) is an independent statutory office holder, responsible for managing complaints about Australian Government funded aged care services. The responsibility for complaints management was transferred from the Department of Health to the Complaints Commissioner on 1 January 2016. This change strengthens previous arrangements by providing an independent focus on aged care complaints handling, and separates complaints management from the funding and regulation role of the Department of Health. The Complaints Commissioner provides a free service for anyone to raise their concerns. All complaints raised with the Complaints Commissioner are taken seriously. Complaints can be made openly, confidentially or anonymously. The Complaints Commissioner's functions are to: - Work with complainants and service providers to resolve complaints quickly and effectively, and to assist aged care providers to improve the quality of their services - Educate people and service providers about best practice in both complaints handling and the matters arising from complaints. - Provide information to the Minister for Aged Care in relation to any of the Commissioner's functions, if required.

Further information

  • Type of Body

    E. Statutory Office Holder Offices and Committees

  • Established By / Under

    Act / Regulation

  • Established By/Under More info

    Aged Care Act 1997

  • Annual Report Prepared and tabled?


  • Classification

    B. Secondary

  • Auditor


  • Creation Date

    1 January 2016

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