The Commonwealth Ombudsman investigates complaints about the VET FEE-HELP and VET Student Loans programs. We can assist people who have an issue or complaint about their VET FEE-HELP or VET Student Loans provider or loan, as well as assist people who have a student loan debt they should not have. This includes people who think they could have been signed up to a VET FEE-HELP loan. We also provide information about best practice complaints handling to help vocational education and training (VET) providers manage internal complaints more effectively.

Further information

  • Postal Address

    GPO Box 442, Canberra ACT 2601

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