Australian Taxation Office

Postal Address
PO Box 9977, Civic Square ACT 2608
Enquiries
(02) 6216 1111
Website
http://www.ato.gov.au
 
 

As the principal revenue collection agency of the Australian Government, the Australian Taxation Office also delivers various social and economic benefit and incentive programs. We administer major aspects of Australia's superannuation system and act as custodian of the Australian Business Register.

The role of the Australian Taxation Office (ATO) is to ensure the community has confidence in the administration of Australia's taxation and superannuation systems. The taxation and superannuation systems are part of Australia's social and economic infrastructure. A major part of our administration of these systems is emphasising to the community the importance of willing and proper participation in underpinning nation building.

Our vision for the future is that we are a leading tax and superannuation administration, known for our contemporary service, expertise and integrity.

Hotlines

Complaints, compliments and suggestions

We welcome your feedback – complaints, compliments and suggestions – about the services we provide and your experience with the way we deliver those services. This feedback helps us improve the way we do things.

Call from overseas: +61 2 6216 1111

Contact us

ATO entry point for government departments and agencies

If you require information from the ATO and are making an enquiry on behalf of a government department or agency your request for assistance should be emailed to: atogateway@ato.gov.au. Department and agency staff ONLY can call us during business hours on 02 6216 8600. We are unable to answer individual enquiries on this number.

Please note that this service is only available in response to official requests from government departments and agencies (federal, state or territory).

Requests that do not come from a .gov.au (or .govt.nz) email address will be automatically rejected.

Enquiries
(02) 6216 8600
Email
atogateway@ato.gov.au
 
 

Business-hours AUSkey enquiries

8am–6pm, Mon–Fri (local time) except national public holidays

Enquiries
1300 287 539
 
 

Business-hours Deaf or Speech Impairment

People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps:

select your preferred NRS access pointExternal Linkprovide the ATO number you need to call

8am–6pm, Mon–Fri (local time) except national public holidays

Call us using the National Relay Service (NRS) call numbers

 
 

Business-hours Indigenous Helpline

8am–6pm, Mon–Fri (local time) except national public holidays

Enquiries
13 1030
 
 

Business-hours Non-profit organisations

8am–6pm, Mon–Fri (local time) except national public holidays

Enquiries
1300 130 248
 
 

Business-hours Superannuation Enquiries

8am–6pm, Mon–Fri (local time) except national public holidays

Enquiries
13 1020
 
 

Business-hours Translating and Interpreting

Translating and Interpreting service for people from non-English speaking backgrounds

8am–6pm, Mon–Fri (local time) except national public holidays

Enquiries
13 1450
 
 

Extended-hours Business

8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays

Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday

Enquiries
13 2866
 
 

Extended-hours Debt Enquiries

8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays

Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday

Enquiries
13 1142
 
 

Extended-hours Individuals

8am-8pm, Mon-Fri and 10am-4pm, Sat and Sun (local time) except national public holidays

Please note: A limited service for myGov/myTax enquiries will operate between 6pm and 10pm on weekdays and 10am and 4pm on weekends. Call 13 28 61 and select option 5

Enquiries
13 2861
 
 

Extended-hours Registered Tax Professionals

8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays

Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday

Enquiries
13 7286
 
 

Our Switchboard

8am–5pm, Mon–Fri (local time) except national public holidays

Enquiries
13 2869
 
 

Overseas Enquiries

8am–5pm, Mon–Fri (Australian Eastern Standard Time) except national public holidays

+61 2 6216 1111

 
 

Self-help Business

Lodge your
NIL activity statement
NIL annual GST return
GST or PAYG instalment annual elections

Register for fuel tax credits
Make a payment arrangement
Enquire about the progress of your lodgments or your ABN application

Enquiries
13 7226
 
 

Self-help Individuals

Enquire about the progress of your lodgments
Search for your lost super
Apply for refund of GST credits
Make a payment arrangement

Enquiries
13 2865
 
 

Self-help Publications

Order publications and forms, including individual tax return instructions and forms

Enquiries
1300 720 092
 
 
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